Payment and delivery
Our shop uses pre-payment only, cash on delivery is not accepted.
You can pay for your order with a debit or credit card. Alternatively, you can pay through PayPal, (PayPal allows you to complete your payment without revealing your credit card information). In case you don’t have a PayPal account, you can register it quite easily on their official website.
Note: from 2015, in case you register PayPal account from Russia, you must provide your passport data (in compliance with Russian laws). This data is protected and is not provided to the 3rd party.
Payment currency: main payment currency of our online boutique is the USD. The prices in
Russian Roubles, Japanese Yens or Euro are mentioned for reference only and are approximate. Currency exchange rate for your purchase through PayPal can be checked prior it on the official PayPal website.
Prices mentioned on our website do not include the delivery charges.
We deliver our products from Japan all around the world. The following delivery options are available:
EMS (International Express Mail Service) courier service. EMS service will deliver your order in the shortest time (average time – 5-10 days). You can also track your delivery on their official website.
In the majority of the countries EMS courier will deliver the order to your door and will ring you prior to that. He will require to see your passport in order to give the parcel to you.
Order tracking: once we send you your order (usually during 1 to 7 days you’ve completed it), we will also send you your tracking number via email. By inserting that number to the special window on EMS website, you can track your order. In case you’re ordering from Russia, the parcel can be tracked on https://www.pochta.ru/emspost/
NOTE: before choosing delivery option, please make sure there are no restrictions on delivery to your region by EMS operator in your country.
Important: after the parcel has arrived to your local post office, it can be kept there only for 1 month. After this period, in case it hasn’t been delivered or picked up, it will be returned to the sender. In this case, we will return the money after the order is back to Japan. The sum of the delivery and the bank commission will not be returned.
Please note that we are not responsible for possible delivery delays in case the customs of one of the countries decides to check it more carefully.
The price of the delivery depends on parcel’s weight and currency exchange. When you shop online with us, the cost of delivery is added up to your order automatically. In the next tab you can find the data on the prices of delivery from Japan to different countries depending on the weight of the parcel for your reference. The prices are mentioned in Japanese Yen (JPY).